Return & Exchange Policy
The short version
- All sales are final. We do not give refunds if you change your mind.
- Unused standard products can be exchanged within 30 days of delivery. Contact us first.
- Personalized and custom-designed products cannot be exchanged if you change your mind.
- Damaged, defective or incorrect products: tell us within 30 days of delivery. Once we verify the issue, we replace the product at no additional charge and cover all necessary shipping costs.
All sales are final
All sales are final. We do not accept returns for a refund when you change your mind. This does not affect the rights described in Your legal and consumer rights below.
Exchanges for standard products
You may request an exchange for an eligible, unused standard product within 30 days of delivery.
- Contact us first. You must contact KCPrintWorks through the Contact page before you ship anything. Tell us your order number and what you would like instead, and we will reply with what to do next.
- Shipping. For a voluntary exchange, which is one that is not for a damaged, defective or incorrect product, you pay the shipping costs in both directions: sending the item to us and sending the exchange to you.
- No restocking fees. We never charge a restocking fee.
Personalized and custom-designed products
Personalized and custom-designed products are made for you, so they cannot be exchanged if you change your mind.
This only concerns a change of mind. If one of these products arrives damaged, defective or incorrect, the next section applies to it as it does to any other product.
Damaged, defective or incorrect products
If your order arrives damaged, defective or incorrect, please report it within 30 days of delivery through the Contact page. Include your order number and, if you can, clear photos of the product and its packaging, so we can verify the issue.
When we verify the issue, you qualify for a free replacement at no additional charge. KCPrintWorks covers all necessary shipping costs, and you may not need to return the original item.
If we cannot provide a replacement, we will offer an appropriate resolution. That includes a refund when it is necessary or required by law.
The 30-day reporting window does not limit any legal rights that apply to you.
Your legal and consumer rights
This policy does not limit any consumer rights or other legal rights that apply to you.
Questions?
Please ask before you buy or before you ship anything. We are happy to help.